How Do I Setup My Email Software to Connect to the cPanel Mail Server

AUTOMATED SETUP:  First, you should know that cPanel provides a feature that may be able to setup your email software automatically - depending on what software you're using.  Just login to your account control panel by going to

Then click on the EMAIL ACCOUNTS icon.  On the next page you'll see the email account(s) that you've created.  To the right of each one you'll see the word "MORE".  Click on that and choose CONFIGURE EMAIL CLIENT. 

On the next page, you'll see a list of several of the most popular email programs.  To the right of each one are several email protocols you can select from.  You want to select, if it's available, "POP3 over SSL".  That will automatically create the account in your email software for you.

However, if you're on a MAC, we suggest setting your account up manually.  Because the automated setup will only set you up for IMAP mail - not POP3.  IMAP means that when you check email with your email client, it will leave all messages on the server.  This makes it nice if you want to also check mail from other computers.  But it means that you'll have to periodically login to your webmail program to delete messages from the server, (or at least move them out of the Inbox into any other folder), in order to prevent your mail from eventually using up all your space. 

  If you'll go to the same page mentioned above under Automated Setup, you'll see the exact settings you should use in your email client.  You should always use the Secure SSL settings in the grey box on the left.  This means that when you login to the email server, your login will be secure and no hackers will be able to see your login information. 

The best way to illustrate how to setup your email software to connect to our servers is with the following screenshots.  These are taken in Outlook, but all email have the same settings although they all use different words and descriptions, but you should be able to figure it out.  If not, just contact us.

Screenshot #1:  In the screenshot below, most of it is self-explanatory.  But the important thing is to put "" for both the Incoming and Outgoing mail servers.  The reason is, we use secure server connections only.  And this is the name you have to use in order to connect to your mail server through our SSL certificate.

The important thing here is that your username is your full email address. 

Screenshot #2:  Most email programs will ask for information that only you will see.  This is that screen in Outlook.  You can put here whatever you like.  This information will not be displayed to anyone but you. 

Screenshot #3:  This screen is very important.  This is where you have to designate that your outgoing mail does require authentication.  In the past we didn't use this setting, but now we do - in order to tighten up server security.  So check yes to use SMTP authentication and then tell it to use the same settings as your incoming mail server.  This means it will use the same username and password for incoming and outgoing mail. 

Screenshot #4:  Please pay special attention to these settings.  The POP and SMTP Port Numbers.  They're not the standard numbers of 25 and 110 that are normally used.  That's because you'll be connecting securely from your email client to the server.  That doesn't mean your outgoing or incoming email is anymore secure than it was before.  But it does mean that your username and password information are secure when they are passed off to the server.  This makes it impossible for hackers and spammers to get your login information as it travels from your computer to the server.

The Incoming Server Port Number is 995.  And the Outgoing Server Port Number is 465.  And there's one other setting you'll have to find in your settings and that is the setting where you will choose SSL as the encrypted connection type.

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